Consumer engagement strategy
Build a practical consumer engagement framework for your health service, research organisation or community program, with clear roles and ways to measure progress.
Explore this serviceConsultancy services
Consumer expertise.
Practical change.
Consumer engagement, co-design and research involvement support for organisations ready to put partnership into practice.
Discuss your projectChoose your starting point
The right support
for your next step.
Start with a specific challenge or a wider organisational priority. We can agree focused advice, a defined project or support to build your team's capability.
Consumer involvement in research & clinical trials
Practical consumer and community involvement support for research teams and clinical trials, from priority setting and study design to plain-language information and translation.
Explore this serviceCo-design & inclusive facilitation
Inclusive co-design and facilitation for healthcare, research and community organisations. Bring lived experience into shared decisions and turn workshop insights into practical next steps.
Explore this serviceWorkshops & masterclasses
One-day consumer involvement workshops, focused masterclasses and tailored sessions that help researchers, health services and consumer partners develop practical skills.
Explore learning optionsWho we work with
Different organisations.
A shared commitment to involvement.
Health & community services
Build consumer partnership into service design, improvement priorities and governance.
Researchers & trial teams
Plan consumer involvement across study design, delivery, interpretation and translation.
Consumer & community organisations
Develop leadership, prepare for advisory roles and strengthen how lived expertise informs decisions.
How we work together
A clear scope.
A shared way forward.
Choose focused advice, support across a project, or a workshop to build your team's capability. Every engagement starts with a conversation and a written scope.
- 01
Understand the brief
Discuss your context, the people involved and the decisions you want to improve.
- 02
Agree the scope
Receive a tailored proposal with deliverables, timing, fees and responsibilities.
- 03
Work in partnership
Bring consumers and your team into a clear, accessible process with regular check-ins.
- 04
Make the next steps clear
Leave with practical outputs, a record of what changed and an agreed way forward.
A proposal shaped around you
Clear deliverables. Agreed fees.
Scope depends on the work, delivery format, people involved and any travel. Your proposal will set out the outputs, timing and responsibilities before work begins. If you are still defining the brief, an initial conversation is a useful place to start.
Tell us what you needStart with a conversation
Let’s work on what matters.
Tell Shyam about your project, your context and the decisions you want to improve.