Understand your starting point
Review existing engagement activity, speak with the people involved and identify where consumers can shape decisions. Start with your goals, available resources and the realities of your setting.
Strategy & governance
Consumer engagement strategy
Make consumer partnership part of everyday decisions. Together, we can develop an approach that fits your organisation, recognises lived expertise and makes responsibilities clear.
Discuss this serviceWho this is for
Health services, research institutes, universities and community organisations developing or refreshing their approach to consumer involvement.
A useful starting point when…
- You need an organisation-wide engagement strategy or implementation plan.
- Your advisory group needs a clearer purpose, influence or connection to governance.
- You want to understand what is working and where partnership could improve.
What the work can include
From a clear purpose
to practical action.
We agree the depth and combination of support around your brief. These are examples of the work we can scope together.
Design the framework
Set out the purpose, roles, decision-making responsibilities and support that partnership needs. Consider recruitment, orientation, remuneration, accessibility and how consumer advice reaches the people who can act on it.
Make implementation achievable
Translate the framework into priorities, responsibilities and milestones. Agree how to gather feedback, report changes and review the approach with consumer partners over time.
Tangible outputs
Leave with something
you can use.
A shared direction, clearer accountability and an involvement approach your team can put into practice.
Depending on the agreed scope
- A review of current engagement activity and opportunities
- A tailored engagement framework or strategy
- Advisory group terms of reference and role descriptions
- An implementation roadmap and practical evaluation questions
Can you help refresh an existing framework?
Yes. The starting point can be an existing strategy, advisory group or engagement program. We can agree which parts need review and which are already serving consumers and your organisation well.
See how an engagement worksStart with a conversation
Let’s work on what matters.
Tell Shyam about your project, your context and the decisions you want to improve.